The Role of Emotional Intelligence in Workplace Leadership: A Case Study of Fidelity Bank in Adamawa State
- Project Research
- 1-5 Chapters
- Abstract : Available
- Table of Content: Available
- Reference Style:
- Recommended for :
- NGN 5000
Background of the Study
Emotional intelligence (EI) has emerged as a critical factor in workplace leadership, influencing decision-making, employee relations, and organizational performance. Defined as the ability to perceive, understand, and manage emotions effectively, EI is essential for leaders to navigate complex interpersonal dynamics and foster a positive work environment (Goleman, 2023). Globally, studies have shown that leaders with high EI are more likely to inspire trust, motivate teams, and adapt to challenges, thereby driving organizational success (Mayer & Salovey, 2024).
In Nigeria, the banking sector is characterized by high-pressure environments, demanding strong leadership to sustain performance and employee well-being. Fidelity Bank, a leading financial institution, operates in Adamawa State, a region with unique economic and cultural dynamics. For leaders in Fidelity Bank, emotional intelligence is crucial for managing a diverse workforce, enhancing employee engagement, and achieving organizational goals.
This study investigates the role of emotional intelligence in workplace leadership, focusing on Fidelity Bank in Adamawa State. By examining the relationship between EI and leadership effectiveness, the study aims to provide actionable insights for improving leadership practices in the Nigerian banking sector.
Statement of the Problem
Despite the growing recognition of emotional intelligence in leadership, its integration into workplace practices remains limited in many Nigerian organizations. Fidelity Bank, operating in the competitive banking industry, faces challenges related to employee motivation, conflict resolution, and leadership adaptability (Okoro & Hassan, 2023). In Adamawa State, these challenges are compounded by regional factors such as socio-economic disparities and cultural diversity, which demand emotionally intelligent leadership.
The lack of emphasis on EI in leadership development programs has resulted in suboptimal team dynamics and employee satisfaction. This study seeks to explore the role of EI in enhancing leadership effectiveness and addressing workplace challenges in Fidelity Bank.
Objectives of the Study
- To assess the level of emotional intelligence among workplace leaders at Fidelity Bank, Adamawa State.
- To evaluate the impact of emotional intelligence on leadership effectiveness in Fidelity Bank.
- To propose strategies for integrating emotional intelligence into leadership development programs.
Research Questions
- What is the level of emotional intelligence among workplace leaders at Fidelity Bank, Adamawa State?
- How does emotional intelligence affect leadership effectiveness in Fidelity Bank?
- What strategies can enhance emotional intelligence in leadership development programs?
Research Hypotheses
- Emotional intelligence does not significantly influence leadership effectiveness in Fidelity Bank.
- There is a significant relationship between emotional intelligence and employee satisfaction in Fidelity Bank.
- Leadership development programs in Fidelity Bank do not significantly incorporate emotional intelligence training.
Scope and Limitations of the Study
This study focuses on the role of emotional intelligence in workplace leadership at Fidelity Bank, Adamawa State. The study is limited by access to data on leadership practices, employee perceptions, and regional variations in organizational culture.
Definitions of Terms
- Emotional Intelligence (EI): The ability to understand, manage, and regulate one’s emotions and those of others.
- Leadership Effectiveness: The ability of leaders to achieve organizational goals while maintaining a positive work environment.
- Workplace Dynamics: The interpersonal and organizational interactions that shape workplace relationships and performance.
